Frequently Asked Questions
Common questions about technical items
- How do I contact the NMLS?
- How do I contact the instructor? support? sales?
- Education not reported to NMLS
- When will my course get reported/is it reported/can we expedite reporting?
- How do I download my course materials?
- How do I obtain an NMLS ID number?
- How do I obtain my NMLS education record?
- Are the printable certificates available upon completion?
- When do I take the NMLS Pre-Licensure exam?
- How do I reset an expired SAFE PE course?
- What is your refund policy?
- What course do I need?
- Pending Check-In/Case Study
- Audio not working?
- Case Study Grading
- Reporting completions to the NMLS
- How does an Online Instructor Led (OIL) Pre-Licensure course work?
- How do I log in to my Mortgage Education account?
- My course froze. How do I refresh or reload the page?
- What are the course approval numbers?